Ticket Policy
In order to allow for full transparency to our Community, Rise Up Community Arts, Inc. (“RUCA”) has developed the following ticketing policy. We believe that the policy, set forth below, is a fair and equitable policy to ensure the sustainability of RUCA as well as to develop future audiences.
Tiered Ticketing
RUCA uses a tiered approach to our ticket pricing in three categories: Adult pricing, Senior pricing, and Student pricing.
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“Adults” category is defined as including persons 18 through 64 years of age
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“Seniors” category is defined as including persons 65 years of age and older
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“Students” category is defined as including persons 17 years of age and younger.
Adult pricing is the standard rate of attending a concert. Most attendees will fall into this category.
We believe that it is important to honor those who have supported arts education and performance for several decades by showing our gratitude for their years of supporting performances by many organizations and individuals. As such, we offer discount pricing to Seniors to the majority of our performances.
We also believe that it is important to educate the young of our Community and build future generations of concert-goers and music lovers. In response to this, we are committed to providing students 17 years of age and younger free admission to all of our performances. The exception to this is any performance that includes food or some other special feature; in this case, tickets will be discounted from the Adult price.
Ticket Types
In addition to the tiered ticketing, above, there are also three categories that each ticket tier can fall into: Early Bird Discount Admission, General Admission, and Door Sales.
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“Early Bird Discount Admission” is defined as a discounted ticket price. This ticket is purchased online through our website during the period of time the ticket becomes available until 11:59pm two weeks and one day prior to the event. As a token of our appreciation to our Community, RUCA will absorb any ticketing and credit card processing fees associated with the online transaction.
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“General Admission” is defined as our full price ticket. This ticket is purchased online through our website during the period of time that is two weeks prior to the event, ending at 11:59pm the evening before an event. As a token of our appreciation to our Community, RUCA will absorb any ticketing and credit card processing fees associated with the online transaction.
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“Door Sales” is defined as a full price ticket that is purchased in person at our box office at the event. The box office opens one hour prior to the event, and it is the only place where tickets can be purchased on the day of the event. All associated ticketing fees, including credit card processing fees, are passed on to the purchaser if paying by credit card, Apple Pay, or Google Pay. However, no processing or administrative fees will be charged if paying by cash at the door.
Note: No tickets will be available online on the day of the event.
Cancellations, Exchanges, Transfers, and Refunds
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All sales are final.
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No refunds will be given for any reason for a non-attended event.
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Tickets for one event may not be exchanged for another event.
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If RUCA must cancel an event for any reason,
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all purchased tickets will be fully refunded, or
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you will have the option to exchange that ticket for another equally-priced RUCA event using a unique coupon code, or
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you will have the option to apply the purchase price of that ticket toward a higher-priced RUCA event using a unique coupon code.
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Group Sales
Groups of 15 or more will receive tickets at the senior rate regardless of age (with the exception of those who fall into the “Students” category who will continue to receive the appropriate student discount). Please contact Angela Dohl, Director of Operations, at adohl@riseuparts.org to arrange a group sale.
General Seating vs. Phoenix VIP Seating
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Seating is general seating.
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Seats will be distributed by our ushers on a first-come, first-served basis.
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Ushers will seat the audience based on best available seating in the order that they arrive.
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If there is a particular house seat that you prefer, please inform an usher upon arrival, and they will bring you to that seat if it is available.
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Donors who receive free tickets based on their donor level or category as well as those who purchase a Phoenix Bronze, Phoenix Silver, or Phoenix Gold Subscription Plan will receive “Phoenix VIP Seating”. Phoenix VIP Seating is reserved seating toward the front of the event venue.
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To claim your Phoenix VIP Seating, simply present the confirmation of your Phoenix VIP Seating to an usher upon arrival, and they will guide you to your seat(s).
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Subscription Plans
RUCA is proud to offer subscription plans to our patrons. We offer three levels of subscription plans: Phoenix Gold, Phoenix Silver, and Phoenix Bronze.
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Phoenix Gold Subscription Plan: Includes two (2) Phoenix VIP seats to EVERY regularly-priced “Rise Up Presents” performance (must select one particular performance for any event with multiple dates), and this includes two tickets to our Phoenix Cabaret.
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This subscription does not include any gala or fundraising event.
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Phoenix Silver Subscription Plan: Includes one (1) Phoenix VIP seat to EVERY regularly-priced “Rise Up Presents” performance (must select one particular performance for any event with multiple dates), and this includes one ticket to our Phoenix Cabaret.
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This subscription does not include any gala or fundraising event.
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Phoenix Bronze Subscription Plan: Includes one (1) Phoenix VIP seat to your choice of five (5) regularly-priced “Rise Up Presents” performances.
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Phoenix Cabaret, gala events, and fundraising events are excluded from event choices for this category.
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For all subscription plan types, upon purchase you will be given a unique coupon code that you will use to reserve your ticket to an event online. In order to be guaranteed entry to any event, we highly recommend you reserve your ticket to each individual event as soon as you receive your coupon code. However, you may use your coupon code online at any time prior to the day before your desired event.
Implicit Photo/Audio/Video Release
RUCA reserves the right to photograph or video record any RUCA performance or event.
By entering an event or program of RUCA, you are entering an area where photography, audio, and video recording may occur of the performance and/or Audience.
With your entry and presence on the event premises, you consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance and voice for any purpose whatsoever in perpetuity in connection with RUCA and its initiatives, including, by way of example only, use on websites, in social media, news, and advertising.
By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video, or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such recorded Media.
You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises or purchase a ticket to any event.
Questions/Comments
If you have any questions or comments about our ticketing policy, please reach out to Angela Dohl, Director of Operations, at adohl@riseuparts.org.
Updated July 27, 2024